Help CentreWhy Do Super Funds Require Different Authorities and ID Verification?
When checking your superannuation for potential claims, you may notice that different super funds require varying types of signed authorities and ID verification. Some accept electronic signatures via DocuSign, while others insist on hand-signed documents or even certified ID copies. This variation can impact the speed of your claim check, but understanding the requirements and available workarounds can help optimise the process.
Why Do Super Funds Have Different Requirements?
Each super fund has its own compliance policies, security measures, and legal obligations that dictate how they verify authority. This is to prevent fraud, ensure the correct person is requesting information, and comply with regulatory standards.
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Electronic Signatures (DocuSign): Most major super funds accept electronic signatures, making the process faster and more convenient.
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Hand-Signed (Wet Ink) Signatures: Some funds, like Care Super, require a physical signature due to their internal policies or historical legal standards.
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Certified ID Copies: Certain funds may request a certified copy of your ID, particularly when there are strict identity verification protocols in place.
Which Funds Accept Electronic Signatures?
Many super funds streamline their processes by accepting DocuSign for authority forms, including:
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Australian Super (DocuSign)
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AMP (DocuSign)
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CBUS (DocuSign)
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HESTA (DocuSign)
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ART (Australian Retirement Trust) (DocuSign & ID required)
Which Funds Require Hand-Signed Authorities?
Some super funds still require a physical (wet ink) signature. For example:
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Care Super – Must be printed, signed, and returned physically.
What If You Don’t Want to Provide Certified ID?
Some funds may request a certified copy of your ID. However, there are ways to speed up the process:
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Call the fund directly and authorise us to speak on your behalf. This can often eliminate the need for certified ID copies.
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Use alternative identity verification methods. Some funds accept online verification instead of certified documents.
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Upload your ID securely. If ID is required, use our secure upload portal to submit your documents quickly. Upload Your ID Here
How This Affects Your Claim Check Process
Since some super funds require extra steps, these variations can slow down the claim check process. However, we work to optimise this by:
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Identifying which funds accept DocuSign and prioritising those first.
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Helping you navigate certified ID requirements.
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Offering guidance on how to authorise us directly with your fund to avoid delays.
Get Started Today
Understanding these requirements can help avoid unnecessary delays and ensure a smoother process. If you need assistance with signing authorities or ID verification, we can guide you every step of the way. Start your free claim check today and let us handle the paperwork.
Contact Claimsplus Lawyers Today
At Claimsplus Lawyers, we are committed to providing a secure, confidential, and transparent legal service. Whether you're making a TPD claim, Income Protection claim, or accessing your superannuation benefits, we ensure your personal data is always protected.
📞 Phone: 1800 252 460
📧 Email: claims@claimsplus.com.au
🌐 Website: https://claimsplus.com.au
Let us help you navigate your super claims and secure the financial support you deserve.
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