Help CentreSuncorp TPD Assist Claims – Step-by-Step Process & Payment Guide
Suncorp’s Total and Permanent Disability (TPD) Assist provides financial support for individuals who can no longer work due to illness or injury. Unlike traditional TPD insurance, which offers a lump sum payout, TPD Assist provides benefits in multiple instalments based on your date of disablement.
If you're eligible for a Suncorp TPD Assist claim, navigating the claim process can be complex. This guide walks you through how Claimsplus Lawyers handles your claim from start to finish, ensuring you receive every payment you're entitled to.
What is Suncorp’s TPD Assist?
TPD Assist is a disability insurance benefit provided through certain Suncorp superannuation policies. Instead of paying a single lump sum, the benefit is paid in stages.
The number of payments and the percentage of your total benefit depend on your date of disablement—the date you were deemed permanently unable to work.
How Suncorp TPD Assist Payments Work
Your date of disablement determines how your TPD Assist payments are structured.
For Dates of Disablement On or After 1 October 2020
💰 You will receive:
✔ First payment: 25% of the total benefit upfront
✔ Up to 5 additional payments: 15% of the total benefit each
🔹 Payments are typically made every 12 months until the full benefit is received, provided you continue to meet Suncorp’s eligibility conditions.
For Dates of Disablement Between 1 July 2016 and 30 September 2020
💰 You will receive:
✔ First payment: One-sixth of the total benefit
✔ Up to 5 additional payments: Each one-sixth of the total benefit
🔹 Payments are spread over time and require ongoing eligibility assessments.
How Claimsplus Lawyers Handles Your TPD Assist Claim
Many law firms do not assist with TPD Assist claims due to their installment-based payment structure. However, Claimsplus Lawyers specialises in these claims, ensuring your claim is managed correctly at every stage.
Step 1: Free Claim Assessment
✔ We review your superannuation policy to confirm your eligibility
✔ We determine your date of disablement and how your payments will be structured
✔ We assess medical and work history evidence to confirm your claim’s strength
Start Your Free TPD Assist Claim Assessment
Step 2: Gathering Medical Evidence
✔ We request reports from your treating doctors confirming your condition
✔ We collect employment records and work history
✔ We prepare additional supporting evidence if required by Suncorp
💡 Having strong medical evidence increases your chances of claim approval.
Step 3: Submitting Your Claim to Suncorp
✔ We complete and lodge your TPD Assist claim form
✔ We handle all communication with Suncorp and respond to additional requests
✔ We track your claim progress and provide regular updates
⏳ Processing times vary, but we ensure prompt follow-ups to avoid unnecessary delays.
Step 4: Suncorp's Claim Assessment & Decision
Suncorp will assess your claim based on:
✔ Whether you meet the definition of TPD
✔ Your date of disablement (which affects your payment schedule)
✔ Whether additional medical reviews are needed
🔹 If Suncorp requests an Independent Medical Examination (IME), we arrange and guide you through the process.
Step 5: Receiving Your TPD Assist Payments
✔ We ensure payments are made on time according to Suncorp’s schedule
✔ We provide ongoing support to maintain eligibility for future payments
✔ We manage any disputes regarding missed or delayed payments
Step 6: Appeals & Dispute Resolution
If your claim is denied or future payments are stopped, we assist with:
✔ Appealing denied claims and providing additional medical evidence
✔ Lodging complaints with the Australian Financial Complaints Authority (AFCA)
✔ Negotiating with Suncorp to reinstate payments
💡 If your payments stop, you may still be eligible—speak with us for an assessment.
Our Fee Structure for TPD Assist Claims
✔ No upfront costs – You do not pay anything until you receive payments
✔ Pay-on-success model – Fees are only charged when each stage of your TPD Assist claim is approved
✔ Fees aligned with your instalment payments – Ensuring legal costs do not impact your financial security
💡 This ensures you never pay legal fees before receiving your benefits.
Why Choose Claimsplus Lawyers for Your Suncorp TPD Assist Claim?
✔ We specialise in TPD Assist claims where many firms do not
✔ We handle your claim from start to finish, minimising stress
✔ We offer a risk-free pay-on-success model
✔ We have a high success rate in securing TPD benefits
📞 Call 1800 252 460 to get started today
Frequently Asked Questions
1. How long does a Suncorp TPD Assist claim take?
Most claims take 3–6 months, depending on medical reviews and Suncorp’s processing times.
2. Can I receive my TPD Assist benefits as a lump sum?
No—Suncorp only pays in instalments based on your date of disablement.
3. Can I work while receiving TPD Assist payments?
Returning to work may affect future payments—it is important to check your policy.
4. What happens if Suncorp stops my payments?
We can challenge the decision, provide additional evidence, and escalate the issue to AFCA if needed.
Start Your Suncorp TPD Assist Claim Today
Making a TPD Assist claim can be complex, but we handle the entire process for you—from lodging the claim to ensuring you receive every payment.
📞 Phone: 1800 252 460
📧 Email: claims@claimsplus.com.au
🌐 Website: https://claimsplus.com.au
Let us help you navigate your super claims and secure the financial support you deserve.
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